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Why choose Tritech? Here's a few good reasons:
- Tritech's number one priority, no matter who you are or what you need, is to provide the highest quality of workmanship possible. We aren't the $20-per-fix computer geek down the street. Our solutions to your unique problems and computer-related needs are both comprehensive and long-lasting. This fixation on quality service is the number one reason that we constantly outperform all of the national computer service companies and a whole host of other local competitors, including Geek Squad, Firedog, Techs On Call, PlumChoice, Rescuecom, PC MedEvac, Micro Medic, and many others.
- Our job creation, execution, and completion process are heavily supervised and controlled, from start to finish.
- We use a simple, easy-to-understand pricing system. We want to be certain that you know what you will be charged before the work is done. Our inspiration comes primarily from the horribly complicated pricing methods used by "Geek Squad," where different tasks have different charges, but the way these charges are actually billed is not explained at all; for example, if on-site service for "install one software title" costs $99 and "spyware removal" costs $129, how much does "install one software title and remove spyware" cost? $99? $129? $228? Does your problem neatly fit one particular category, or is it a complex issue that doesn't seem to fit well in one specific category? If you call yourself "computer illiterate" then how do you even know which service you SHOULD be receiving? With Tritech, our services are billed clearly and frequently cost less than $100 in labor per computer for a typical residential service call. Straightforward and honest pricing; that's how we like it!
- Our technicians are not novices, amateurs, or simple computer hobbyists; they have extensive experience in the computer field, as well as excellent customer service experience. Most of our expert technicians come from multiple corporate I.T. backgrounds and have DECADES of experience in getting the job done right the first time. You will NEVER see these technicians working for our competition, because we believe in paying them what their decades of skills and experience are worth. Our team is paid to do the job right, not to just do it as fast as possible and get out. Our quality control is extremely strict, and any technician that does not meet our customer satisfaction and quality standards is cut from our team before they can cause any real problems. We will only accept the best of the best, because that is what we want you to get when we attach the Tritech Computer Solutions name to your work.
- We appreciate the value of dealing with local people. Our goal is to bring technicians to your door that live and work near where you do, rather than pushing someone from fifty miles away to your doorstep. Your technician should be an enjoyable neighbor, not a stuffy, tense stranger!
- Our prices let us pay our technicians what they are worth, yet they don't bite you in the pocketbook. We don't have company cars, silly shirts, clip-on ties, or a not-so-amusing gimmick around what we do, and that's a good thing because YOU don't end up paying extra for all of that stuff. All you want is your computer problems fixed, not to contribute toward the company's next purchase of yet another expensive new car!
- When you talk to us, you're communicating with a dispatcher that has a lot more power than you might expect. Our dispatchers are highly trained and skilled individuals who are actually authorized to make many critical decisions on their own judgment, rather than being forced to stick to scripts and push everything onto "the supervisor" when the scripts don't work out too well. When you call up customer service at ANY big company in the country, you don't get that kind of courtesy. We believe in empowering our employees and building their skills to allow them to serve you better, rather than treating them as drones who aren't intelligent enough to handle making decisions. Our telephones are staffed by skilled people with excellent customer service skills and an understanding of how the business operates, so we can get you taken care of WITHOUT the need to have multiple tiers of supervisors.
- Give us a call! We can't wait to hear from you!
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